A few weeks ago I attended the Financial Services Outsourcing Forum in London.  Usually this is a fairly upbeat gathering with leading industry figures catching up, sharing latest developments and celebrating successful deals.  This year, by contrast, it was a much more muted affair with many businesses in the financial sector clearly feeling the pain [...]

Choosing an offshore outsourcing partner is a bit like recruiting a new employee (or team of employees), except the person or people you’re employing are likely to be sitting thousands of miles away and you may never get to actually meet them face-to-face.   So, how do you decide which offshore outsourcing provider is right [...]