The client
A major UK manufacturer and online retailer of sports equipment.

Situational analysis
Due to strong growth, the business needed to increase its back-office support with further efficiency gains in transaction processing and more analytical reporting on the business’ performance.  At the same time, the senior management team wanted to ensure they were focusing on customer service and product development without having to manage non-core processes such as finance and administration.

Solution
In February 2009, the client engaged Outspan to provide a complete outsourced finance function.  Outspan worked with the FD to quickly put in place a team of part and fully-qualified outsourced accountants in its Sri Lankan service centre, train the new team on the client’s processes and systems and transition all finance back office work over to Outspan.  In partnership, the team also developed new management reports and streamlined data management processes to provide a more efficient service for the client.  Longer-term the team have worked closely with the client to build a strong working relationship – which includes some of the team spending time in the client’s UK offices each year to support year end closing.

Success metrics
Reduced costs – circa 40%
Improved reporting and tracking of financial performance
Increased overall productivity – consistent processing quality and continuous process improvements allowed client staff to focus on more valuable business assignments

Strategic analysis support

The client
A UK household name in the travel industry.

Situational analysis
The strategy department of this major UK travel business was facing budget cuts at the same time as increased demands on their resources.  They faced particular challenges in resourcing the number of business requests for strategic reports and presentations required to support decision making.

Solution
Working with the client, Outspan provided the strategic analytical resource needed to research, evaluate and prepare presentations on key strategic initiatives being undertaken by the business.  The client sends raw data to Outspan for analysis and interpretation and Outspan distils the information into key graphical insights and information.Outspan then uses an in-house graphic designer to complete the presentations with a highly professional look.

Success metrics
Significant cost savings on UK in-house resource (estimate 60% p.a.)
Fast turnaround of analysis and presentations
Highly professional presentational output

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